Question 1

How do I get started?

Accepted Answer

To obtain your U.S. mailing address, please sign up on our website www.quickskylogistics.com . Your orders will be sent to our address and subsequently shipped to Jamaica. You will receive a notification when your packages are ready for pickup.

Question 2

What is my unique number?

Accepted Answer

Your unique number is the mailbox number assigned to you upon signing up. It is essential to include this number in your address to avoid delays and guarantee a seamless shipment.

Question 3

How often do you ship?

Accepted Answer

We ship packages to Jamaica twice per week.

Question 4

How long will my package take to arrive?

Accepted Answer

Your package is expected to arrive in Jamaica within 3 to 5 business days after it has been delivered and updated in our warehouse system, barring any unforeseen delays.

Question 5

How can I track my package?

Accepted Answer

You can conveniently track your package by logging into your account and navigating to the 'Packages' page, where you will find the current status of your shipment.

Furthermore, to keep you informed about any changes in status, we will send you email notifications each time there is an update. These notifications will provide timely information about the whereabouts of your shipments, ensuring you are always up to date.

Question 6

What are your warehouse opening hours?

Accepted Answer

Our business hours are as follows: 
 • Monday to Friday 
 • 9:00 a.m. to 5:00 p.m.

Please note that our warehouse is closed on all Federal Holidays. We cannot accept responsibility for packages left outside our warehouse outside of these hours, including Saturdays and Sundays. We will NOT provide refunds or replacements for packages that are missing due to being left unattended outside.

Question 7

Is there a storage fee for overdue packages?

Accepted Answer

Yes, packages that are held at our facility for more than 6 days following the first delivery attempt will be subject to a storage fee of $200 JMD for each additional day. Additionally, any packages that remain at our facility for over 30 days will be auctioned off to cover costs such as freight and clearance fees.

Question 8

What is an invoice?

Accepted Answer

An invoice displays the total amount paid for the item(s) associated with a specific tracking number. You can either take a screenshot of the total from the website where you placed the order or download the official receipt.

Question 9

Do I need to send an invoice for all my orders?

Accepted Answer

Yes, It is extremely important to submit an invoice that clearly identifies the seller and includes a detailed description of the item(s), along with the quantity purchased and the price. If we find that your invoice has been altered or modified, we will evaluate the value of the item(s) based on their market value on platforms like Amazon, Walmart, eBay, etc.

Question 10

How do I upload an invoice?

Accepted Answer

Step 1: Download a PDF copy of the receipt/invoice or take a screenshot.

Step 2: Sign into your Quick Sky account at www.quickskylogistics.com.

Step 3: Select the upload invoice tab and select the package to attach the invoice to.

Step 4: Choose a file and upload the pdf or screenshots of the invoice/receipt.

Question 11

What site can I ship from?

Accepted Answer

We accept orders from any site that offers delivery to the United States.

Question 12

Do you make orders for customers?

Accepted Answer

Yes, we offer the option to make online purchases on your behalf if you do not possess a credit or debit card. Please note that a nominal fee of 10% of the item's value will be applied.

Question 13

Why would customs charge my package?

Accepted Answer

A customs duty charge will be applied to your package once its value reaches $100 USD or higher.

Question 14

What payment methods do you accept?

Accepted Answer

Payments are accepted in cash and online transfer via NCB, Scotiabank, CIBC.

Question 15

How will I know when my package is ready for delivery?

Accepted Answer

You will get an email notification letting you know that your package is ready for delivery, along with a message via WhatsApp. Additionally, you can visit your dashboard on our website to check availability and pricing.

Question 16

Can someone collect a package on my behalf?

Accepted Answer

Certainly! Authorized users are individuals whom you designate to collect packages on your behalf. To add an authorized user, please log into your account, navigate to the "Authorized Users" section, select "Add User," and enter their first name, last name, and TRN.

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info@quickskylogistics.com

(876)-990-6423

Opening Hours

MON - FRI 9AM - 5PM

SAT - 10AM - 4PM

SUN - CLOSED