Your Questions, Answered

To obtain your U.S. mailing address, please sign up on our website www.quickskylogistics.com . Your orders will be sent to our address and subsequently shipped to Jamaica. You will receive a notification when your packages are ready for pickup.

Your unique number is the mailbox number assigned to you upon signing up. It is essential to include this number in your address to avoid delays and guarantee a seamless shipment.

We ship packages to Jamaica twice per week.

Your package is expected to arrive in Jamaica within 3 to 5 business days after it has been delivered and updated in our warehouse system, barring any unforeseen delays.

You can conveniently track your package by logging into your account and navigating to the 'Packages' page, where you will find the current status of your shipment.

Furthermore, to keep you informed about any changes in status, we will send you email notifications each time there is an update. These notifications will provide timely information about the whereabouts of your shipments, ensuring you are always up to date.

Our business hours are as follows:

• Monday to Friday

• 9:00 a.m. to 5:00 p.m.

Please note that our warehouse is closed on all Federal Holidays. We cannot accept responsibility for packages left outside our warehouse outside of these hours, including Saturdays and Sundays. We will NOT provide refunds or replacements for packages that are missing due to being left unattended outside.

Yes, packages that are held at our facility for more than 6 days following the first delivery attempt will be subject to a storage fee of $200 JMD for each additional day. Additionally, any packages that remain at our facility for over 30 days will be auctioned off to cover costs such as freight and clearance fees.

An invoice displays the total amount paid for the item(s) associated with a specific tracking number. You can either take a screenshot of the total from the website where you placed the order or download the official receipt.

Yes, It is extremely important to submit an invoice that clearly identifies the seller and includes a detailed description of the item(s), along with the quantity purchased and the price. If we find that your invoice has been altered or modified, we will evaluate the value of the item(s) based on their market value on platforms like Amazon, Walmart, eBay, etc.

Step 1: Download a PDF copy of the receipt/invoice or take a screenshot.

Step 2: Sign into your Quick Sky account at www.quickskylogistics.com.

Step 3: Select the upload invoice tab and select the package to attach the invoice to.

Step 4: Choose a file and upload the pdf or screenshots of the invoice/receipt.

We accept orders from any site that offers delivery to the United States.

Yes, we offer the option to make online purchases on your behalf if you do not possess a credit or debit card. Please note that a nominal fee of 10% of the item's value will be applied.

A customs duty charge will be applied to your package once its value reaches $100 USD or higher.

Payments are accepted in cash and online transfer via NCB, Scotiabank, CIBC.

You will get an email notification letting you know that your package is ready for delivery, along with a message via WhatsApp. Additionally, you can visit your dashboard on our website to check availability and pricing.

Certainly! Authorized users are individuals whom you designate to collect packages on your behalf. To add an authorized user, please log into your account, navigate to the "Authorized Users" section, select "Add User," and enter their first name, last name, and TRN.