Your Questions, Answered

To get started, simply download the Quick Sky mobile app and create your account. Once your registration is complete, you will be assigned a unique U.S. shipping address. You can then shop from your favourite online retailers and have your purchases delivered directly to that address. From there, Quick Sky Logistics will handle the forwarding and delivery of your packages to Jamaica, making international shopping simple and convenient.

Your unique number is the mailbox number assigned to you upon registration. To ensure timely processing and avoid shipment delays, you must include this number in your shipping address whenever making purchases online. Doing so guarantees accurate identification of your packages.

We offer two shipping options from our Miami facility to Jamaica:

• By Air: Three (3) times per week

• By Sea: Once (1) per week

You can conveniently track your packages through the Quick Sky mobile app, where real-time updates on the current status of your shipments are available.

Yes, packages that are held at our facility for more than 6 days following the first delivery attempt will be subject to a storage fee of $200 JMD for each additional day. Additionally, any packages that remain at our facility for over 30 days will be auctioned off to cover costs such as freight and clearance fees.

An invoice displays the total amount paid for the item(s) associated with a specific tracking number. You can either take a screenshot of the total from the website where you placed the order or download the official receipt.

Yes, It is extremely important to submit an invoice that clearly identifies the seller and includes a detailed description of the item(s), along with the quantity purchased and the price. If we find that your invoice has been altered or modified, we will evaluate the value of the item(s) based on their market value on platforms like Amazon, Walmart, eBay, etc.

Step 1: Download a PDF copy of the receipt/invoice or take a screenshot.

Step 2: Open the Quick Sky mobile app and sign in to your account.

Step 3: Navigate to the Packages section and select the package you would like to upload the invoice for.

Step 4: Tap Upload Invoice, then choose the PDF file or screenshot(s) from your device.

Step 5: Confirm the upload to attach the invoice/receipt to your package for processing.

We accept orders from any site that offers delivery to the United States.

Yes, we offer the option to make online purchases on your behalf if you do not possess a credit or debit card. Please note that a nominal fee of 10% of the item's value will be applied.

A customs duty charge will be applied to your package once its value reaches $100 USD or higher.

Payments are accepted in cash and online transfer via NCB, Scotiabank, CIBC.

Once your package is ready for delivery or pickup, you will receive a notification through the Quick Sky mobile app, as well as an email and WhatsApp message. You can also open the app at any time to view your package status, delivery availability, and shipping charges.

Certainly! Authorized users are individuals whom you designate to collect packages on your behalf. To add an authorized user, please log into your account, navigate to the "Authorized Users" section, select "Add User," and enter their first name, last name, and TRN.